More help

1.Can I Trust Fashionjewelrytop.com?
If you have any doubts about importing from China, you're right to be cautious. Here's some key information about fashionjewelrytop.com to give you more confidence in establishing business with china.fashionjewelrytop.com is a wholesaler , based in the city of Hefei in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL, FedeX, TNT, and EMS. What makes fashionjewelrytop.com different from other Chinese suppliers? -Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest released products. So you can test products and find out about the details of importing from fashionjewelrytop.com before you're committed to any large orders; -You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information; -Dropshippers can send single items directly from fashionjewelrytop.com to their customers. -All the products you buy from fashionjewelrytop are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory; -You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing; -Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs. Why you can trust fashionjewelrytop.com: -When you pay for orders on fashionjewelrytop.com you do not need to share any of your confidential financial details with fashionjewelrytop.com and you're protected by Paypal's money back guarantees; -fashionjewelrytop.com Wholesale Ltd is an officially registered company in Hefei; -The fashionjewelrytop.com website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite.

2,Can An Order Be Made Without Using The Website?
We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat.
 

3,What If I Am Making A Large / Bulk Order?
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. For large volume order quotation,our VIP Customer Manager wish to serve you:
MSN: fashionjewelrytop@hotmail.com;
Email: fashionjewelrytop@hotmail.com
Tel:0086-05514222654
Or you can get in touch with our customer service representatives. All the staff of will be pleased to serve you at any time.
 

4,Do I Have To Pay VAT / Sales Tax?
Do I have to pay VAT or any other form of sales tax on products bought through Fashionjewelrytop.com?
We do not add any additional charges or taxes in China.
Possible additional costs to you may include:
- Paypal money 'upload' charges,
- Any import duties that are levied at customs.
 Please note that if you are re-selling (or drop-shipping) goods from fashionjewelrytop.com,Please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.
Please note that if you are drop-shipping to end customers, Please let them know about any taxes they may have to pay when receiving goods from the courier.

5,Some Tips Customer Need To Pay Attention To
When you sign up for a fashionjewelrytop.com account you are indicating that you agree to the policies and terms we've published in our online Knowledge base.
Here are some of the most important information that you must be aware of before you place orders:
 -fashionjewelrytop.com sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items. Dropshippers: please inform your customers about this in advance.
- Generally most of the couriers can not deliver to PO box.So please offer us an street address.
- You need a valid phone number in your account. Dropshippers - please provide your customer's phone number for the courier to use.
- We strongly recommend you order samples before proceeding with large wholesale orders.
 - Customers need to return faulty items to us in China. Sometimes the returning shipping cost is refundable if we find a mistake was made by us. The cost of shipping replacement products is covered by fashionjewelrytop.com.
 - Please also take the time to read the full fashionjewelrytop.com Terms And Policies documents online in our Knowledge base.
 

6,Is shipping included In the prices?
Yes, we provide free shipping for the order over 100 USD.
Warm Tip:We would like to tell you that we need to collect partial postage,but we have already deducted some freight for you !We provide free shipping on the basis of United States; in the other countries, According to your location, we should collect some freight! For Example:LTU,Arab,Norway,PAK and so on.8,Can You Ship To "MY COUNTRY"?
Yeah,no problem,we can ship to your country.
 Fashionjewelrytop.com can ship single item samples or large orders to *WORLDWIDE*. Most importantly, all of the products are under our free shipping worldwide service.
We cooperate with Fedex,TNT,DHL or EMS. As long as they can reach, we also can reach.
 

7,How to cancel an order? Before payment and after payment.
Cancellation Before Payment
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.

Withdrawing an order after payment.
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.
If the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

8,If I want wholesale, can you give me a discount?
Of course we give you a discount upon your total order amount and each items qty. The more you ordered, the more discount you will be allowed automaticly. the best discount as low as 50%.
 If you need more information about our specific discount policy,please Email :fashionjewelrytop@hotmail.com, Or contact our customer service representatives by live chat.

9,How is the quality of your jewelry?
The quality of our jewelry have superior quality, exactly same as the pictures show on our site.

10,What is product Material of your jewelry?
Mainly are Copper ,Iron, Aluminium. They are all high quality with nickel free, lead free, allergy free for alloy Material

11,Do you have single packing for each jewelry?
Each jewelry packed with a single OPP bag, you can hang up them for sale.

12, How to caring my jewelry well?
Jewelry is wonderful but easily damaged. Try to protect any jewelry from scratches, sharp blows, harsh chemicals, extreme temperatures and sunlight.
*Store jewelry separately so it doesn't scratch other jewelry.
*When doing household tasks such as gardening and cleaning, be certain to remove rings.
*Put your jewelry on after washing and applying any makeup/hair spray.
*Take off jewelry before swimming in a swimming pool. The chlorine can cause damage to various gemstones and gold. Gemstones may become loose in their settings (and possibly fall out).
*Before doing high impact sports take off your jewelry as you may scratch the metal or chip the gemstones.
*Avoid storing your jewelry next to a heating vent, window sill or on a car dashboard.
*Store jewelry away from sunlight as the sun may fade the gemstones.
*Always store bead necklaces (such as lapis, pearls, etc) flat as silk stretches over time.

13, Is that colorfast for all your jewelry?
Usually our jewelry can keep color fast half years to Three years, it all depends on how you care it. But Tungsten and Titanium material jewelry can keep colorfast forever.

14, Will you ship me package again , if I have not received it for some problem?
We will make sure you received your package after your payment , Usually you can except your package arrived within 7-10 workdays after payment ,pls keep an close eye on your package during these days after we ship out it . if you can not receive the package ,there are below circumstances ;
(1) If you are not provided the incorrect or not detail enough address .the express can not find you .After get your correct and detailed address ,We will ask express to delivery it for you again.
(2) If you are not in home when express send you package . we will call you and Email you for your local Express TEL. you can call them and ask them to delivery it for you again when you available in home.
(3) If you are not leave the correct or detailed address ,express can not find you , and your phone No. doesn’t work . We will email you everyday until you response it .
(4) If express can not delivery package to you for can not contact you timely .and we also have no response from you .we will ask express keep package for you in your local express office and until you contact us for this problem .
(5) If your package have hold by your local customs .and if you have not get this info. from your customs and express .as soon as we find it . We will contact you for this problem immediately and help you out as soon as we can.
(6) If it’s the problem by express they can not delivery for you .we will try to ship you again with which express available in your local.
(7) If it the problem from customs ,they refuse your import package .we will manage our ways use another express with another ways to ship your package again ,if you have buy similar things from other countries and have not encounter it before.
(8) If the package disappeared, after confirm with express , we will ship you a new one as soon as possible.
So if over 10 workdays you still have not received package after your payment, pls do keep in touch with us for your package status . So you can cooperated with us solve these problem quickly.

15, Does your company send free samples?
We couldn't send free samples. You are welcome to place a trial order to test the quality of our products for first order. Each one pcs available for wholesale.

16, If I have my own design , Can you produce them for me?
Sure, we have our own factory, the production date about one week after your payment. OEM welcome. If you can provided sample for us will get more favorable price. Minimum order for each design is 300pc

17, Can the necklace be lengthened or shortened?
Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 40cm ,most of our necklace with a extention chain . Garment necklace usually 80cm long.

18, Is there any sum or quantity limit?
NO MOQ. But larger order can help you save carriage,.As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over $100.
Enjoy Free shipping. No sum and qty limited.

19,Do you have catalogue
Sorry ,we can not provided the latest catalogue . Because we have thousands items and we need keep updated everyday. So all the products displayed on our website is the latest available items , and we will keep you informed by email if any new items arrived.

20, Is the price expressed on your website as US Dollar?
Yes, but you can pay by Pounds, Euros with the same value by paypal as the present Exchange Rate. If you do not know the Exchange Rate, and do not know how much you should pay for others currency. Please Email : fashionjewelrytop@hotmail.com for confirmation . or click our live chat for help.

21,Terms of Service
Welcome to www.fashionjewelrytop.com. All the goods and services provided on our website are subjected to the following conditions. If you are purchasing any items on www.fashionjewelrytop.com, you are entering into a contract with us and are deemed to have accepted our terms and conditions as below.Please take a close look at these conditions. When you enjoy the services from www.fashionjewelrytop.com, you agree to adhere to the terms and conditions of services. If you disagree with any of our policies, please exit from this website immediately.

22,Electronic Communication
When you visit www.fashionjewelrytop.com or send an email to us, you are communicating with us in electronic way, which means that you agree to accept our electronic messages. We may contact you by email or issue notifications on www.fashionjewelrytop.com. Can it prove that it has sent you the electronic messages or issued the notices on our website, it would be deemed that you have received all the agreement, declaration, proclamation and other information.

23,Copyright
All the information posted on www.fashionjewelrytop.com such as statement, diagram, sign, button icon, image, audio document segments, digital download, data edit and software belongs to the property of our company or our partners, under the protection of British and International Copyright Law. The compilation of all the information on our website is the exclusive property of www.fashionjewelrytop.com, under the protection of British and International Copyright Law. All the software deployed belongs to the property of our company under the protection of British and International Copyright Law.

24,Admission and Website Entry
www.fashionjewelrytop.com grants individual to enter and use its website. Without the written consent of it, any form of download (except page temporary documents) or modification to our website or any part of it is strictly forbidden. This admission does not include the resale or commercial utilization of www.fashionjewelrytop.com or its content, any collection and utilization of catalogue, instruction and price table, any derivative utilization, any download or copy of the account information for commercial purposes, or the employment of robots or any other alike tools for collecting and extracting data. Without the inerrant written consent we strictly prohibit systematically obtaining the content of www.fashionjewelrytop.com to directly or indirectly establish or edit corpus, compilation, database or directory inquiries (regardless of the use of automatic instrument or manual operation). Besides, we strictly prohibit employing the content and materials of www.fashionjewelrytop.com for the purpose not permitted by this conditions of use. Without the inerrant written consent anyone should not copy, replicate, imitate, sell, resale, visit or utilize by any other means www.fashionjewelrytop.com or any part of it for whatever commercial purposes. Without the inerrant written consent the appropriation of the trade mark, signs or other proprietary information (including image, statement, website design or pattern) of www.fashionjewelrytop.com or its affiliated companies by using frame or its functions is not allowed. Without the inerrant written consent you should not borrow our company name and trade mark through Meta Tags or any other means of "hidden text". Any unauthorized utilization will end the permission or approval by www.fashionjewelrytop.com. You are granted with limited, revocable and non-exclusive right to build hyperlink to www.fashionjewelrytop.com homepage only when this link does not describe the products and services of us in fake, misleading, depreciating or other invasive ways. Without the inerrant written consent you are forbidden from using any signs or other proprietary icons or trade mark as part of this link.
If you decide to use our website, you are responsible for keeping secret of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password. We do not sell products to children. If you have not reach the age of 18, you are not allowed to perform any transactions on our website unless under the supervision of your parents or guardians and within the scope of relevant international laws.

25,Price and Costs
 It is always possible that, despite fashionjewelrytop’s best efforts, some of the products we sell may be incorrectly priced. fashionjewelrytop will normally check prices as part of its dispatch procedures so that, where the products’ correct price is less than its stated price, fashionjewelrytop will charge the lower amount when dispatching the products to the Customer. If the products’ correct price is higher than the price stated on the Website, fashionjewelrytop will normally, at its discretion, either contact the Customer for instructions before dispatching the products, or reject the order and notify the Customer. If the pricing error is obvious and unmistakable and could have reasonably been recognised by the Customer as a mis-pricing, fashionjewelrytop does not have to provide the products to the Customer at the incorrect (lower) price.

26,Remedies
You agree that www.fashionjewelrytop.com remedy at law for any actual or threatened breach of this Agreement would be inadequate and that www.fashionjewelrytop.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that www.fashionjewelrytop.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of www.fashionjewelrytop.com shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses. No instance of waiver by www.fashionjewelrytop.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

27,What Information fashionjewelrytop Collects
Fashionjewelrytop collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (as described below) and track IP addresses so that we can improve our services and enhance your fashionjewelrytop experience. In addition, fashionjewelrytop collects some protected personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from our affiliated companies and, on occasion, from unrelated third parties. To serve you better, we may combine information you give us with other information which is publicly available.

28,How fashionjewelrytop Uses Information You Provide
If you give us your personal information, then with your consent, fashionjewelrytop will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services, or to communicate with you about your order if you have placed one on our site.
We will send you announcements or communications by email only if you give us your permission to do so by giving the appropriate consent on our web site.

29,Does fashionjewelrytop Share Your Information With Others?
Fashion jewelrytop does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non-fashionjewelrytop entity. fashionjewelrytop may share customer information within fashionjewelrytop Group, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, fashionjewelrytop contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on fashionjewelrytop’s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If fashionjewelrytop is acquired by another entity or is merged or consolidated, information about fashionjewelrytop customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

30,Accuracy and Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the fashionjewelrytop’s marketing list at any time by contacting our customer service or by contacting us at the email: fashionjewelrytop@hotmail.com

31,About Cookies
Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them and you are allowed to disable them. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.